Resolving the issue of those using MSN Messenger (Error Code: 80072745)

Please note that this information was taken from a well known source and was not created by me.

A lot of people are experiencing problems with MSN Messenger, especially the latest version. MSN Messenger 8, also known as Messenger Live!

I expeirienced this problem myself, relating to Error Code: 80072745. It was a pain in the ass, it became rather annoying that I could not sign in.

I kept getting the following message "We were unable to sign you in to the MSN Messenger, possibly because of a problem with your Internet connection. Please try again later. 80072745"

I began to try signing in to an online messenger service, such as http://webmessenger.msn.com, I was able to sign in fine, so blaming the server was out of the question.

If you are experiencing this problem, I sugest you try the following steps.

(Before you do the following steps, be sure that your Anti-Virus is fully updated, and you have run a full system scan for viruses/trojans.)

1: If you are using a Firewall, be sure that MSN Messenger has been granted access.

2: Clear your Internet Explorer’s Cache and Cookies. — Open Internet Explorer, click on Tools>Options. Delete Files and Delete Cookies. (If you are using something different, Mozilla Firefox, they can be found in the Privacy TAB).

3: MSN Messenger is required for “Use SSL 2.0” and “Use SSL 3.0” are enabled. — Open Internet Explorer, click on Tools>Options. Go to Advanced, scroll down and check them both.

4: Final step, Go to Start>Run and type in cmd and press enter. Then enter the commands below one by one, and then press enter for each command:
regsvr32 softpub.dll
( A message will appear, click ok. Then type in the next command, and repeat)
regsvr32 wintrust.dll
regsvr32 initpki.dll
regsvr32 MSXML3.dll

After doing this, restart your Modem/Router, then try to sign in. If you are still unable to sign in, restart your computer.

Sometimes spyware/addware can be the problem, I recommend that you use Spybot – Search and Destroy. Click here for the Spybot website.

If you need any more information, feel free to contact me. martin@martinjknight.com

Please note that this information was taken from a well known source and was not created by me.

Here is another way of possibly resolving the problem, which was posted by internet-kaltersia. You may want to try this out if the previous information didn’t work.

Here is the crazy thing I had to do to fix this…

Quote from Raphael

Dear all if you have not heard simply add these addresses to the following file that should be opened with notepad and MSN will work.

C:\WINDOWS\system32\drivers\etc\hosts – (When you open the ETC folder open the HOSTS file using notepad).

insert the following addresses:
65.54.239.80 messenger.hotmail.com
65.54.239.80 dp.msnmessenger.skadns.net

(INSERT THEM DIRECTLY UNDER THE OTHER 2 ADDRESSES AND ALIGN THEM WITH TAB.)

Easy done … good luck.

Thank you for that additional information!

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~ by Martin J Knight on October 26, 2006.

96 Responses to “Resolving the issue of those using MSN Messenger (Error Code: 80072745)”

  1. wow! thanks a lot mate. I followed those steps and voila, it all works fine! cheers

  2. I just disabled spybots bad download blocker for IE and it signed straight in.

  3. Thank you very much was having problems with messenger but they resolved now thanks to you!

  4. Alas did not work. This problem has only occured since I changed to a DSL Wireless DLS 264OU.

  5. […] It doesn’t appear to even attempt a connection to the msn server. Its an almost instantaneous rejection. Happens on all of my accounts (3). Could be related to spyware/viruses as I was badly infected this week. I would normally put this down to a firewall, but I have none running. link to instructions for resolving the issue another way Resolving the issue of those using MSN Messenger (Error Code: 80072745) Bring out the ART in you. … […]

  6. If you are on T Mobile web and walk you may well not be able to solve this issue unless you un install the prog and re install from your set up disc, Error Code: 80072745 is a T Mobile error code. From what ive been told and what im reading, T Mobile are cutting back on MSN services such as messenger, from what ive been told it was something they installed in an up date, cant swear on it but once i re installed T Mobile Web & Walk eveything was working ok again, this time i disabled up dates.

  7. “Delboy said this on June 4th, 2007 at 2:17 pm”

    Interesting…

    Well this problem never occured from T-Mobile’s application since I didn’t have it installed on my system. I haven’t even heard of it until now.

    I guess that Error Code may have multiple issues.

  8. Thank you. Fixed up nicely. I wonder if simply switching the router on and off in order to aquire a new IP address might have done the same thing? Guess I won’t know until this happens again. Thank you!

  9. What do i do when i cant complete my final step? it keeps having error. Hope you can help me in this. i would appreciate a lot. Thank you.

  10. For those of you that have had problems with this solution, I am sorry as I missed out a small part. I edited this post, and it should work fine now.

    *EDIT* “4: Final step, Go to Start>Run and type in cmd and press enter.”

  11. As in after entering the command for the 4th step, instead of being successful it has code error. what do i do when such errors appear?

  12. What command is it that you type in to recieve this “error”?

    Please note that after you have entered the first command, a pop up box is displayed and you just click on okay, and type the next command. Could you be mistaken with this?

    When the box comes up, continue to the next command. And so on and so on.

  13. I tried everything there. Didn’t work.

    Tried the Start > Run thing, then restarted my PC, switched my router back on and it worked a treat.

    Awesome job.

  14. Cheers bud worked a treat, after ages tryin to sort out this problem, thanx again xx

  15. For me the “MSN problem” was actually down to T-Mobile adding restrictions to my Web-n-Walk Pro account. Supposedly 2Gb Internet useage they added blocks to instant messenger when they had the technology to do so without advertising the fact. It took a lot of emails back and forth the CS but in the end their only “solution” was to get a new contract with them for £30 a month rather than the £20 I pay on Web-n-Walk Pro. I decided to take my business to 3 who do 3gb with no hidden restrictions for £15 a month. By restricting MSN actually T-Mobile just lost a business customer.

  16. “Kevin Phillips said this on September 11th, 2007 at 7:49 pm (edit)”

    Another person previosly who said this solution did not work for them.

    For those of you that are using a Mobile phone to log in to MSN, I suggest contacting your provider. As this solution is strictly for PC’s only.

  17. Tried all of the above and it still doesn’t work..

    Any more advice?

  18. “Michael Deats said this on September 29, 2007 at 4:21 pm

    Tried all of the above and it still doesn’t work..

    Any more advice?”

    I’m sorry, I don’t have any more solutions. You could try Uninstalling your Modem/Router, then install it again. May work.

    In the meantime, if I come across any other solutions, I will let you know.

  19. Iv got the same problem as well but my laptop only allows me to type the 1st command in then on all the others it bitches about not being able to find the files

  20. I have to say it just worked for me, thanks fella :)_

  21. many many many thanks man .. it worked too with me

  22. I tried all of the solution given here, but still not working…!! :(

  23. shit solution tbh mate, could’ve made up a load of shit and it would’ve been more relevant.

  24. Tnx Fella, Dont Know Why People Compaing If There Where That Clever Then They Wouldnt Be Coming Here For Help
    Good Job Man
    And Thank Again
    =D

  25. OK My Spellings Shitty lol

  26. […] https://martinjknight.wordpress.com/2006/10/26/resolving-the-issue-of-those-using-msn-messenger-error… […]

  27. Thanks!

  28. dude i’ve tried all the above but to no avail, all the command registers succesfully, but i can’t sign in. i dunno why. i’ve searched many forum and help but nothing.
    ive disable my AV,firewall etc etc, i give up i really need my msn.
    all this on a new formatted system (xp)

  29. don’t use spybot. that’s what screwed up my msn messenger. i got advice from a tech manager at time warner cable and he said to use window’s defender.

    (Reply by Martin Joseph Knight: Spybot is perfectly safe, and should not interfere with any Applications.)

  30. worked very well thank you1

  31. Buddy, thank you a million times and more, I was able to log on after following your solution, I hope this solution solves it for good. Thank you again (F).

  32. doesn´t work for me, I cold not reg the regsvr32 initpki.dll maybe is that problem, I don know!! some kind off binary error…!

    pleaseee help!

  33. I just want to say thankyou so much for the advice you have given us on this page. I have tried for weeks to get on MSN without success. In the end when i typed those commands in ‘Run’ and rebooted the modem and PC it Worked. Fantastic!!! Thanks again!! xxxxxxxxxxxxxxx

  34. Mambuque, I am unsure why it isn’t working.

    Be sure to do each command, one by one.

    “- regsvr32 softpub.dll
    – Press ENTER
    – Wait for message
    – regsvr32 wintrust.dll
    – Press ENTER
    – Wait for message
    – regsvr32 initpki.dll
    – Press ENTER
    – Wait for message
    – regsvr32 MSXML3.dll
    – Press ENTER
    – Wait for message”

    I hope this helps!

  35. Chezza & all the other people that have said thanks!

    I’m glad it worked! and no problem.

  36. Thanks very much, worked great for me.

  37. cheers mate it worked

  38. thank you!!!!!!

  39. Thanks a lot mate. This is the only site on the web with a definitive answer to this problem and it helped me a lot.

    Thanks again

  40. THANK YOU !!!
    Error fixed. Thanks again.

  41. Tried all the above. But rebooting the router did the magic for me!

  42. Thanks for posting this.
    When I tried it, I could not do the regsvr32 initpki.dll
    ’cause I got a message that the module could not be accessed.
    Then it took me three hours to find out that there is NO such file in Vista, so I could just ignore that!

    I did the others, though, and resarted and Voila – Messenger was *back*.

  43. Social Worker, glad it worked. And thanks for letting me know Vista doesn’t have that file :D

  44. waw ! amaizin
    it toke me one week trying to solve it .. but all my tries were usless. Im so thankful to you

    amd I will be glad to be in touch with you
    zainab.alali@hotmail.com

  45. brilliant advice… thank you very much

  46. perfect! thank you, angel..

  47. hey man, thanks alot bro! =)

  48. Here is the crazy thing I had to do to fix this…

    Quote from Raphael

    Dear all if you have not heard simply add these addresses to the following file that should be opened with notepad and MSN will work.

    C:\WINDOWS\system32\drivers\etc\hosts – (When you open the ETC folder open the HOSTS file using notepad).

    insert the following addresses:
    65.54.239.80 messenger.hotmail.com
    65.54.239.80 dp.msnmessenger.skadns.net

    (INSERT THEM DIRECTLY UNDER THE OTHER 2 ADDRESSES AND ALIGN THEM WITH TAB.)

    Easy done … good luck.

  49. thnx a lot!..it worked

  50. mine works fine now, trns out MSN was just being a jack*** for everyone lol

  51. For those people who use eset nod32 3.0 antivir sytem, i recommend the following steps:
    1, open the nod main window and go to the options menu
    2, choose other options (f5)
    3, on the left side you can see the browser menu and than search the msnmsgr.exe
    4, untick the box

  52. hi all, i tried all but non of them work except resting the router on and off and it is working fine, it only needs new IP address which gets it automatically.

    thanks for Holly, u saved my day :)

  53. Wow it took me 3 hours to log on, i came across of this blog and thanks it really helpful, I cleaned the internet option and it start working…. Thanks

  54. Hi there, hope you are well…
    I’ve tried the methods/steps above and I’m getting any joy..I’m not sure if my installation of Norton 360 2.0 version has anything to do with msn not working…
    can you help me? Thank you for your time….

  55. Hi there, hope you are well…
    I’ve tried the methods/steps above and I’m NOT getting any joy..I’m not sure if my installation of Norton 360 2.0 version has anything to do with msn not working…
    can you help me? Thank you for your time….

  56. thx……a lot to frozen. U really solved my problem….. I had been suffering coz can’t sign in to msn…

  57. just tried switching off modem/router for 30 secs…….
    sorted prob straight away =:) happy bunny now

  58. oh yeah…..dont forget to turn it back on again….;) lol

  59. It didnt work…i use windows vista…HELP!!!!! im tired of using web messenger!!

  60. thanks.. (:

  61. after i inputed regsvr32 wintrust.dll, it appeared error code 0x80070005. What should i do? please suggest me

  62. Hmmmmmm I have a static IP. Resetting the modem is not a solution. My IP wont be refreshed. I tried everything above and even called ESET in Australia. They couldn’t help me either. I’m back on Nod32 v2.7 and NOT happy.

  63. I have Static IP address.
    Tried the following above.
    Still can’t log in.

    Any more ideads?

  64. It Work Perfectly for those who use Nod32 V3.0.*

  65. thnx Frozen for the nod32 solution

  66. it doesnt work dudeee .. why ???????????

  67. I have found the problem, The solution for me was to disable the option of Internet Traffic on ESET NOD 32 Antivirus. It is in Configuration – Internet Traffic configuration- when you are in the tree go to option Antivirus & Antispyware -> Internet traffic protection -> HTTP -> Internet Navigators, and un-check the option of msnmsgr.exe , I think that the problem was that NOD32 was blocking the traffic. After this it works fine for me.

    • wow thx m8 after doing the above .dll files ( as this didnt work @ this point ) and then going into EST NOD 32 Antivirus and unchecking msnmsgr.exe as you sugested it works now ( after looking on web for over x1 week )
      Many thx.

  68. This also worked for me! :D Internet traffic protection -> HTTP -> Internet Navigators, and un-check the option of msnmsgr.exe , I think that the problem was that NOD32 was blocking the traffic. After this it works fine for me.”

  69. thanks alot

  70. but still nothing’s working ive done all the steps so well but no responce till know .

  71. Hi

    I tried it all, and to no joy.
    I strted by checking the router, but it was fine.
    I tried the CMD command stuff and still no joy.
    I tried the HOST file thing, and still not joy.

    The only one taht worked was the NOD32 sollution.

    A big thank you to you all because even though some sollutions did not work for me they work on other PC’s.
    It all depends what you have.

  72. well it didn’t work until i added the lines to the hosts file so i assume something is trying to send my info somehwere else which is a tad worring…

  73. i did not find d options of config – internet traffic protn – http etc on my nod 32 antivirus. plz help

  74. sry . it worked , thnx a ton guys

  75. I had the error code 80072745 that stopped me logging on to MSN and Hotmail and followed all of the above with NO luck i then asked in a local computer shop and thier advice was to check the firmware of the router. If there is a new version before downloading it with the net switched OFF run ever scan you can of your computer/laptop then down laod new version of the firm ware (mine is a netgear router) Follow instructions and your shouldhave normal service once more

  76. Thank you very much! Now my Live messenger is working.

    For almost five days searching to resolved this problem,and only you help me. thanks a lot….

  77. Just turn the Router off/on.

  78. Good reading,
    after readin gIt reminds me of about same issues in
    avg free

  79. Well my error code says 80070005, but I was directed to this website. In the 4th step it gives me an error when I type in regsvr32 wintrust.dll. “The module ‘wintrust.dll’ was located but the call to DllRegisterServer failed with error code 0x80070005.” WTH? I’m running on Windows 7.. And with the other suggestion it won’t let me save after adding the two addresses, says I don’t have the correct permissions to save to the file. I’m logged on as Admin tho, and it’s the only account on the computer other than Guest..

  80. Just turn your router/modem off for a couple of minutes that will sort it 9 times out of 10

  81. Adding these lines into hosts file my problem solved…

    65.54.239.80 messenger.hotmail.com
    65.54.239.80 dp.msnmessenger.skadns.net

    may be above steps also could resolve this issue.

  82. […] rush into uninstalling your antivirus or firewall, first, try other alternatives listed here:https://martinjknight.wordpress.com/2006/10/26/resolving-the-issue-of-those-using-msn-messenger-errorhttp://www.stupidprogrammer.com/PermaLink,guid,f9cb4612-581d-41b1-8c3c-a3f0a23b1ef3.aspxAnd feel […]

  83. I dont understand how too do it :/ well i do but when i did those things one by one on CMD it dint work :/ imm gettin sick of it kn bh :/ !!!!!!!!

  84. It worked. Thanks a lot!

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